So of course I am super frustrated right now and I want people
from Voltas AC team to read this and realize how laid back customer service has
fucked up my AC.
I was a proud owner of a Voltas Windows AC that was bought
in 2013. It all started last summer when I realized that the AC was not cooling
properly (after 2 summers of amazing performance). So I called up Voltas customer
care and they came to visit me after 2 days. They took another 3 days to repair
the AC during the peak of Delhi summer. Anyway, they said that there was a gas
leak and they have fixed it up. Right after a month, it stopped cooling again.
I again called them up and they said that because of high traffic they will
take 3-4 days to send the technician to check on the AC. I was like WTF, how
can one survive for 3-4 days without an AC in Delhi summer. Then I decided to
call someone local technician (the biggest mistake I made). He came and said
that the gas has leaked again and it will keep on leaking till the time we change
the coil to a heavier guage. I got convinced, I thought that even if it takes
like a lot of money to change the entire coil at least it will get sorted in
one go. But that decision turned out to be the biggest mistake. Since that time
the AC just doesn’t cool enough. It has just been throwing somewhat cold air
like an Air cooler. And because it doesn’t cool that much it never goes for
autocut. So it keeps on running continuously. My last month electricity bill
was may be around Rs 4,000. I have invested enough money on getting the AC repaired now and I cant spend any more.
So I now know that because it was my fault to go with a
local technician, can Voltas at least replace the AC with an Air cooler so that at least I can
pay lesser electricity bill?
